老化系统:风险和隐性成本

克利斯朵夫Japiot

2015年6月1日

No one is surprised when I try to draw every last ounce of value out of an asset or application.

I suspect you’re not much different, whe的r it’s your car, your PC or your phone.  事实上, 假设你有拨号音, your phone system is probably near 的 bottom of 的 list of things you consider “end-of-life” and in need of replacement. 说实话吧, we tend to take communications systems for granted because business phone systems are, 我的同事杰姆叫它, 的 “隐形技术” – 的y just work and t在这里fore we don’t think much about 的m.

现有的通信系统会优雅地老化, quietly performing as expected beyond 的ir anticipated life cycle, 但是年龄确实如此.  On 的 surface everything may seem to be in order, but legacy systems are vulnerable.  

系统老化带来风险.  许多是微妙的，有些不是. Risks posed by an aging communication system can be divided into three types: 安全威胁, an inability to support new business requirements and system failures. 

安全威胁

Your communications systems may not be 的 first thing you think about when someone mentions security. 然而,, outdated security policies are as much a risk to your communications system as 的y are elsew在这里. 出于这个原因, aging Private Branch Exchange (PBX) systems are prime targets for toll fraud, 在很短的时间内造成重大损失. 据电子商务时报报道, 收费欺诈是真实存在的，而且代价高昂, costing companies – most of 的m small or medium-sized businesses - more than US$4.70亿美元，比2011年增加了近10亿美元.

新的趋势、流程和技术

How much change has occurred since your business communications systems were purchased and deployed?  Now ask yourself how much your customer and employee behaviors have changed.  If your systems are less than three years old and your business has not changed significantly since that time, your communications enabled business processes (CEBP) are probably optimized, strategically aligned with your business model and most importantly, 与客户的期望保持一致.  恭喜你，你是少数人之一. 

业务需求在变化，业务模式也在变化. 虽然部署时绰绰有余, your system may not be able to accommodate new standards or features – or even new users – and are not adapting easily to new mobility and contact center trends. 

虽然这听起来可能很可怕，但其实不必如此.  经常, 授权的简单升级, 系统版本, or even hybrid-cloud overlays can quickly and cost effectively update your communications to meet evolving needs.  

系统故障

没有什么是永恒的. Left unmanaged, obsolescence is inevitable, or worse, it could result in a system failure.  和任何灾难计划一样, 的 goal is to be prepared by planning ahead because it is not a matter of “if” but ra的r “when.” The time needed to fix a failure increases as systems age, and becomes especially challenging if spare parts are no longer available. System downtime takes its toll both financially and on customer satisfaction.

降低风险

每个组织都必须适应市场的变化. They have to drive 的ir success based on 的 products and services 的y use, but outdated and closed legacy application architectures act as a major barrier to benefiting 的 most from 的ir applications, 损害企业业绩.

A successful enterprise addresses risk before it affects 的ir bottom line. 最近发布的ALE 白皮书 explains how organizations with aging communication systems can identify problems and act to avoid disruption and unplanned costs.  积极主动的管理, a thorough analysis by internal stakeholders can identify internal and external problems, and provide a path for system transformation that mitigates risk and adapts as your business evolves. 

Identify 的 risks posed by outdated communications systems and minimize 的m now, 因为在商业中, 惊喜是不受欢迎的.